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Privacy Policy

At Zuse Digital Marketing, we are committed to protecting your privacy. This Privacy Policy applies to all our websites (under the main domain and sub-domains of zuse.co.nz) and our subscription service, including any associated mobile applications owned and controlled by Zuse Digital Marketing. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the websites or the subscription service. This Privacy Policy explains:

  1. What information we collect, who we collect it from and why we collect it.
  2. What information we collect, who we collect it from and why we collect itHow we use that information.
  3. The circumstances in which we may use your personal data for marketing
  4. Your choices in relation to your information, including how you can access and correct that information.

We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide more prominent notice by sending you an email notification. While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically.

1. Information we may collect about you

  • Information you give us:  We may collect personal information about you when you register for events, subscribe to our newsletters or mailing lists, enter Zuse promotions or surveys or join our supporters club.   We may also collect personal information about you when you purchase our products and services and otherwise communicate with us.   This personal information may include your name, contact details, email address, credit card details, place of work, position and other details necessary for us to provide the information or services you have requested. 
    • Information you authorise others to give us:  When you inquire about or purchase products and services from us, we may ask for your consent to collect information about you from others (for example, to undertake credit checks, obtain references or to co-operate with your other service providers or suppliers).  In these instances, we may collect information about you from the sources that you have authorised, such as credit rating agencies, service providers and referees.
    • Information from your use of our services:  We may record information about how you use and interact with our services, for example, how, when, where and how often you use our products and services, login information and the internet protocol address of the device you use to access our services.   We may also maintain records of your communications with our customer support team and other staff, including phone calls, e-mails and live chat logs.
    • Information from your use of our website:  We receive information when you interact with and use our website.  We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers).  These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting or registering for services on our website
    • We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect anonymous information about your visits to the website on which such advertisement is placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web technologies.  We, Google and other selected marketing organisations may use this anonymous information to inform, optimise and provide targeted advertisements to you.
    • Our website may also contain links and advertisements which link to third party websites.  We have no control over the privacy policies of such third parties and we encourage you to review such policies prior to providing any information to or purchasing goods or services from such third parties.

2. How and why we use your personal data

It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our courses or other services to you.

  • providing you with information, products or services that you have requested;
    • verifying that existing information that we hold about you is accurate and complete;
    • maintaining and improving our services and website, training our staff and monitoring use of our website and services;
    • confirming your identity, controlling unauthorised use or abuse of our services and verifying compliance with applicable laws;
    • undertaking credit checks, invoicing and authorising and processing credit card transactions;
    • assisting us in performing our obligations or enforcing our rights under any agreement we may have entered into with you;
    • To manage your account and to ensure that we are able to provide the best service to you.
    • Communicating with you to inform you about our services, letting you know about upcoming changes, improvements or new products and services you may be interested in; For example:
  • to notify you about changes to our Account Terms or Privacy Policy;
  • to communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to any course or subscription that you have purchased from us or otherwise.
  •  to undertake any other promotional activities where you have consented to such promotional activities;
  • providing you with effective customer service and otherwise helping to solve any issues or problems you may have with our services or website; and
  • for the purposes identified in any specific supplemental privacy notice posted on the page or area of our website where you provided that information.
    • We may use the personal and contact information you have provided to ask you to take part in market research or a survey.
    • We also use the results of any surveys or market research that you undertake to improve our app, our website, or our service.
    •  We may use your personal and contact information, transaction details, and financial information as part of a prize draw or competition. 
    • If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
    • We may use information about your use of our app or website, together with technical information about your device and your personal and contact information, and other relevant information that we receive from you or third, to deliver relevant website content, prize draws, competitions and other marketing to you, and to manage the delivery of that content. For example, we may automatically display relevant advertisements to you based on your use of our website to ensure that you are shown relevant content based on your use of our app or website.
    • We may use information about your use of our app or website and, in some circumstances, personal and contact information about you, to measure or understand the effectiveness of the advertising we serve to you to determine how effective advertising is in order to improve advertising, its relevance and in order to fulfil contracts we have with our marketing partners.
    • We may use information about your use of our app or website and technical information, including about your device or where you are accessing our app or website from, to optimise our service and to improve our app, website, services, direct marketing, student relationships, behaviour profiling and experiences to measure the interactions with our website, to define types of students of Figure Eight Training and Development Ltd, how students use the courses, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
    • We may use your personal and limited contact information in any publicity materials provided that you have given your consent.
    • We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, to enable us to comply with our legal and regulatory obligations.
    • We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.
    • We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information for the purpose of dealing with any request, complaint or query from you.
    • We may use your personal data to create aggregated data sets. You are not identifiable from that aggregated data and it is not considered personal data. However, if we were to combine or connect aggregated data with your personal data so that it could directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

3. How we use your personal data for marketing

We send you marketing communications through a number of different channels. You may receive newsletters, email notifications and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on our service., and/or have not asked us to stop sending marketing by email to you.

We sometimes share the data we collect from you with the following trusted third parties:

  • Banks and payment providers – to set up and/or to obtain payment of any amounts due to us.
    • Our IT system providers – in order to provide software to set up your account, to communicate with you via webchat and other communications providers and to provide our systems to us, including for the purposes of hosting, support and software licensing.
    • Social media platforms – for the purpose of fulfilling the service and targeted advertising.
    • Online survey companies and market research agencies – to undertake surveys (including for example, our website satisfaction survey) and other market research and to analyse the results.
    • Digital analytics companies – for the purposes of website analytics and reporting in respect of our analytics and marketing.
    • Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
    • Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
    • Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
    • We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
    • We use cookies and similar technologies to recognise you, your browser and your device. We also allow carefully selected third parties to use cookies, pixels and ad tags while you are browsing our website and using our app. These collect information about your browsing habits and usage and allow us to show you ads while you are browsing our website and other sites on the internet. All of our advertising cookies used are described in the cookie list below.
    • There are four main types of cookies and technology. Here’s how and why we use them:
  • Strictly necessary cookies – These are cookies that are required for the operation of our website and app. Without these cookies, you will not be able to use some functionality on our website and app, such as signing into your account.
  • Performance cookies – These cookies collect information about how you use our website or app and help us improve the way our website and app work by making it easier for you to navigate to and complete various tasks.
  • Functionality cookies – These cookies allow us to identify whether you are logged into your Figure Eight Training portal and to remember choices you make and your preferences, in order to improve your experience of our website and app.
  • Advertising cookies and pixels – Our carefully selected media partners place third party cookies, pixels and ad tags onto our website and app on our behalf. These cookies record your visit to our website and/or app, the pages you have visited and the links you have followed.
    • We use this information to make our website and app, and the content displayed on them, more relevant to you. They are also used to limit the number of times you see certain content, as well to measure the effectiveness of our digital campaigns.
    • We may share this analytics information with third parties for these purposes. You can delete these cookies and still continue to use the website and app.
    • Managing your cookies – For more information about cookies, how to opt out and the steps you can take to protect your privacy on the internet, go to http://www.youronlinechoices.com – the guide to online behavioural advertising and privacy. This website is operated by the Internet Advertising Bureau, the industry body for online advertising. On here you’ll find information about how behavioural advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the internet.
    • If you’d prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.

How to opt out of marketing.

You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:

  • Click ‘unsubscribe’ or update preferences in any email communication we send;
    • Contact us in writing; or
    • Email us at support@zuse.co.nz

4. How we protect your data and how you can access and correct that information

We have put various measures in place to protect your personal data:

  • Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your browser.
    • As described in this Privacy Policy, we may in some instances disclose your personal data to third parties. Where we do, we require that third party to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, and have limited control over how it is protected by that party.
    • Your personal data may be processed outside the European Economic Area (EEA) – including by staff operating outside the EEA who work for us or for one of our third parties mentioned.
    • Where your personal data is transferred outside of the EEA, we require that appropriate safeguards are in place.
    • We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
    • At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
    • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
    • In some circumstances, you may be entitled to ask us to delete your data. You have the right:
  • to ask us not to use your personal data for marketing
  • to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
  • to request from us access to personal information held about you (see below);
  • to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
  • to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
  • to ask, in certain circumstances, to delete the personal data we hold about you;
  • to ask, in certain circumstances, for the processing of that information to be restricted; and
  • to ask, in certain circumstances, for data portability.

Contact us

If you have any questions about our Privacy Policy, including any requests to exercise your rights, please contact the Data Protection Officer using the details set out below:

By post to:

Data Protection Officer

Zuse Digital Marketing

5 Gaylands Place

Opaheke

Auckland 2113

New Zealand

By email to: support@zuse.co.nz

In order to request a copy of the personal data that Zuse Digital Marketing holds about you, please send your request in writing to the Data Protection Officer at the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:

  • your full name;
  • the email address registered to your account;
  • a description of the data that you are requesting, including a date range;
  • proof of your ID;
  • the date of the request.

If you are unhappy with our processing of your personal data, you have the right to complain at any time. We would, however, appreciate the chance to deal with any concerns before you approach the appropriate authority, so please contact the Data Protection Officer by email in the first instance.

Changes to this Privacy Policy

Any changes that we may make to our Privacy Policy in the future will be posted on our website. Where appropriate, we will notify you of the changes periodically. Last Updated on 09 September 2021